• Full Time
  • Oshawa

Durham Region Unemployed Help Centre

Customer Service Representative

Location: Oshawa

Number of positions: 2

Work Hours: Full-Time, Weekdays (40 hrs./wk.)  Monday – Friday 8 am – 5 pm

Pay: $19

Benefits (Yes/No?): after three months health & dental

Start Date: Immediately

Education Required: High School diploma or equivalent experience preferred

Number of Years of Previous Experience Required: 0 to 2 years

Main Responsibilities:

·        Apply knowledge of the organization, product services, and policies to provide a variety of customer support through mail, telephone, and direct personal contact

·        Process orders and assignments

·        Enter data into the computer system

·        Reference pricing and delivery information

·        Perform word processing assignments, filing, and related clerical duties

·        Respond to customer questions, complaints, and requests promptly and courteously

·        Set up new records and maintain existing records

·        Perform word processing assignments, filing, and related clerical duties

·        Process all necessary paperwork in preparation for auction day, securing necessary approvals

·        Performs other duties as assigned

Job Requirements:

·        Able to communicate effectively with customers

·        Ability to function well as part of a team

·        Basic computer skills; MS Office, etc.

·        Professional and clean appearance

·        Positive attitude and work ethic

·        Clean Criminal Reference Check

·        Good Time management skills

·        Ability to work independently

·        Clear communication skills

·       18 years of age or older

Company Culture: Friendly, well-organized and helpful in organizing office and business affairs

Describe the Ideal Candidate for this Role: Intelligent, friendly and motivated

Social Interaction:  Medium to high

Communication: High; fluency in English


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