• Full Time
  • Oshawa

Durham Region Unemployed Help Centre

Dispatcher – Field Operations

Location: Oshawa

Number of positions: 1-2

Work Hours: Full-Time, Weekdays (40 hrs./wk.) – Monday – Friday 8am – 5pm

Pay: $19/hr.

Own Transportation Required: No

Benefits (Yes/No?): After three months; health & dental

Education / Certificates Required: High School diploma or equivalent experience

Number of Years of Previous Experience Required:  1 year (all previous dispatch experience is a ‘plus’)

Start Date: Immediately

Main Responsibilities:

·        Manage tow truck resources and assign work in an efficient manner to achieve on-time performance and optimize tower productivity

·        Identify when demand exceeds tow truck capacity and refer to part-time network for additional resources

·        Provide necessary documentation to drivers for each pickup and delivery, including cheque and cash handling as needed

·        Monitor work-in-progress and make necessary adjustments to ensure on-time performance

·        Review driver records to ensure completeness and accuracy and take corrective action as needed

·        Communicate driver problems or potential problems to management team

·        Maintain good, positive working relations with all tow drivers

·        Other duties as assigned

Job Requirements:

·        Able to communicate effectively with customers

·        Ability to function well as part of a team

·        High School graduate (or equivalent)

·        Basic computer skills; MS Office, etc.

·        Professional and clean appearance

·        Positive attitude and work ethic

·        Clean Criminal Reference Check

·        Good Time management skills

·        Ability to work independently

·        Clear communication skills

·        Comfortable with technology

·        18 years of age or older

*Knowledge of DOT/Safety regulations an asset

Company Culture: Friendly, well-organized and helpful in organizing office and business affairs

Describe the Ideal Candidate for this Role: Intelligent, friendly and motivated

Social Interaction: Medium to High

Communication: High; fluency in English required


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