Durham Region Unemployed Help Centre

Position Summary
The Mentoring Partnership Coach will recruit, screen, and assess program participants who are recent skilled immigrant professionals to determine suitability for participation in the TRIEC Mentoring Partnership program. The Mentoring Partnership Coach supports matching participants with volunteer professionals working in related fields for the purpose of establishing occupation specific mentoring to enhance employment opportunities in similar fields of interest.
The Mentoring Partnership Coach will be dually compliant to policies and procedures of both the Durham Region Unemployed Help Centre as the primary employer and the Pickering Welcome Centre for service management (Matrix Management).

Major Duties
• Meets program expectations and targets, working in compliance with TRIEC established guidelines, policies, and procedures
• Facilitates mentorship opportunities between program participants and volunteer professionals with two or more years’ experience in a professional field in Canada who are willing to serve as mentors to newcomer professionals.
• Facilitates online registration, supports orientation for both Mentees and Mentors
• Monitors the TRIEC Matching System to identify potential mentor matches and where possible, ensure matches are made
• Supports and coaches Mentees and Mentors throughout the mentoring process
• Maintains complete mentor-mentee case notes and service information in the TRIEC Matching System and agency tracking systems throughout the client relationship
• Coaches and provides program participants with pre-employment and on-boarding mentoring opportunities
• Develops and executes marketing strategies targeted at specific program participants, employers, immigrant serving organizations and professional groups/associations to promote the Mentoring Partnership program
• Facilitates TRIEC Mentoring Partnership hosted information sessions in Durham and GTA, when required
• Monitors follows-up with clients to track outcomes at 3: 6:12 month following mentorship activity
• Collects and compiles statistical reports on a monthly basis
• Meets set targets under the program
• Enters data into iCARE database, when required

Knowledge, Skills and Abilities Required

Knowledge and/or training of:
– Job search techniques and the benefits of networking and mentorship
– Issues and challenges facing Newcomers, including common barriers to employment

• Strong communication skills, oral and written, proficiency in English
• Excellent interpersonal/ customer service skills
• Proficiency in MS Office Applications: Word, Excel, PowerPoint, Outlook, Teams
Ability to:
• Take initiative, and work independently
• Multi-task in a fast-paced environment
Minimum Qualifications
• A Bachelor’s Degree in Human Resources, Business, Social Services
• Experience in the non-profit sector/ employment resource centre/ community services would be a strong asset
• Experience working with clients from diverse backgrounds is an asset.
• Creative, innovative, and able to offer suggestions for continuous improvement
• Willingness to travel throughout the Durham Region for meetings (mileage/travel expenses reimbursed)
• Multilingualism would be considered an asset for this position
• All candidates must have a valid Driver’s license and access to a reliable vehicle
• Flexibility in workplace days/hours could be required to fulfil job requirements

Working Conditions:
• Consistent computer work in an open office environment.
• Multiple requests, deadlines, and interruptions.
• Little exposure to hazards.

Please submit your application to DRUHC Careers at druhc-careers@unemployedhelp.on.ca using Mentoring Partnership Coach in the Subject line.

We thank all applicants for their time and interest in our organization, only those selected for an interview will be notified.

Inclusive Employment Opportunity: The Durham Region Unemployed Help Centre builds on its success through the hiring and inclusivity of a diverse workforce that reflects the community we serve.

The Durham Region Unemployed Help Centre encourages applications from members of equity-seeking groups: LGBTQ2S persons, women, Indigenous peoples, persons with disabilities, and racialized persons/ persons of colour. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), the Durham Region Unemployed Help Centre will provide accommodations to job applicants with disabilities throughout the recruitment process. If you are contacted for an interview and require any accommodations, please notify us and we will work with you to meet your needs.

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