Job Title: Bilingual / Unilingual Customer Accounts Associate
Role Type: Full time, On-going Contract role
Location: Markham, ON
Hours/Days of work: Flexible to be In office, Monday to Friday, 8:45am to 5:00pm
Pay Rate: $23.50/hour
Customer Accounts Associate – Collections

What you will be doing:

• Identify potential losses early and acts on them with a sense of urgency, while controlling repossessions
• Negotiate total losses
• Follow up on escalated and cancelled insurance accounts
• Recommend to Supervisor, the repossession for delinquent accounts when all methods for collection have been exhausted to minimize loss ratios and repossessions to meet objectives.
• Handle repossession disposal when appropriate maintaining delinquent accounts as per delinquency objectives
• Prepare and send all necessary paperwork and legal documentation to customer.
• Respond to customer requests with a Customer First approach
• Complete other departmental duties as required
• Maintain customer contact notes in the Host system in accordance with company standards

What you bring:
• Excellent communication, negotiation, and decision-making skills
• Strong organization skills with the ability to handle multiple priorities
• Self-starter with the ability to work independently
• Bilingual – written and oral fluency in English and French
• University Degree or College diploma, preferably in a business-related field

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