Location: Ajax, ON
Number of positions: 2 (Part-Time, Temporary)
Work Hours: P/T, Monday – Friday, 20-24 hrs./wk.
Benefits (Yes/No?): No
Education Required: Completion of Secondary (High) School or equivalent (i.e. GED OR 3-5 years’ experience.
Number of Years of Previous Experience Required: Completion of Secondary (High) School or equivalent (i.e. GED OR 3-5 years’ experience).
Own Transportation Required: No
Start Date: Immediately
Main Responsibilities: Respond to and record all Customer Experience related inquiries in accordance with internally established policies and procedures, and government regulations. + Perform Credits and Collection functions in a timely and empathetic manner and in accordance with internally established policies and procedures and government regulations. + Perform Billing and Retailer Relations functions in accordance with internally established policies and procedures and government regulations. + Liaise with internal and external contacts as required. + Inform Supervisor of issues related to maintaining optimum customer experience. + Coordinate and schedule the work activities of Customer Experience field staff and contractors.
Job Requirements: Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.). + Demonstrated ability to work independently as well as part of a team in a fast-paced work environment. + Demonstrated ability to deal effectively with customers in a variety of interactions (i.e., empathy skills, negotiating skills, personal resilience and flexibility, etc.). + Strong organizational and time management skills. + Strong analytical skills. + Strong organizational skills and ability to multitask and prioritize in a fast-paced environment. + Professionalism, strong work ethic, confidentiality and Human Relations. + Ability to work with minimal supervision + Proficient in Microsoft Office applications (Microsoft Word, Microsoft Excel, Microsoft Outlook, etc.).
Social Interaction: Constant and tactful, professional interaction; able to clearly communicate and deescalate and resolve issues
**Successful candidates will be required to submit valid proof of being fully vaccinated against COVID-19. 2-doses (2-doses + booster preferred).
Company Culture: Team-Oriented, “Response-Ability” approaches to work, Inclusive & Diverse
Describe the Ideal Candidate for this Role: Values of safety, kinship, responsiveness, competence, and mindfulness; strong work ethic, helpful and communicative.
Successful candidate will play a key role in our day-to-day operations, projects and initiatives that will support our vision of empowering the communities we serve and help customers seize opportunities to ignite a better future and serve as our Storekeeper. This is an exciting time to join this growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!
Communication: Fluent English (with client service as paramount!)