• Full Time
  • Ajax

Durham Region Unemployed Help Centre

Job title: Mental Health (Trauma-Informed) Settlement Worker

Department: Welcome Centre and Immigrant Services – Ajax

Reports to: Manager, Welcome Centre and Immigrant Services – Ajax and Team

Job purpose

Using Trauma-informed and Gender-equity approaches, the Newcomer Mental Health Settlement Worker is responsible for assessing client needs and facilitating settlement and integration by working with immigrants, and newly-arrived individuals and families. The successful incumbent will be required to conduct outreach activities and presentations to raise awareness of mental health and support clients in navigating through mental health and wellness support systems and challenges

 Company Overview

Community Development Council Durham (CDCD) is an independent, not-for-profit social planning organization that has been working to enhance the quality of life for individuals, families and communities in Durham for over 50 years. We organize a variety of research, community development and social planning initiatives as well as administer and deliver front line social service programs. Please visit us at www.cdcd.org for more information.

Duties and responsibilities

Provide information to support wellness needs and mental health of newcomer clients, including newcomer youth (13-24 years)

Provide short-term therapeutic and non-therapeutic counselling, as necessary

Provide clients with adequate resources to aid in their transition, such as crisis intervention or referrals for long-term counselling

Provide clients with information and referrals to specialized mental health services and programs based on the specific needs of the newcomer clients

Conduct promotional sessions and outreach activities in newcomer communities to promote awareness of the service and raise awareness of mental health and other settlement-related issues faced by newcomers

Develop presentations and facilitates orientation sessions on mental health-related topics

Collaborate with Durham Welcome Centre staff and with other external community partners to facilitate effective delivery of mental health support services

Assist clients with specific settlement needs to resources relating to mental health, economic, social, cultural, educational, recreational and other services that contribute to initial settlement

Support clients in coping with everyday living requirements such as housing, transportation and access to health and social services

Share information with clients about their rights and obligations.

Determine the needs of clients and the support that is appropriate for each client through the use of approved assessment tools and methods

Maintain accurate client records and update information on local program database and iCARE system

Meet the minimum target numbers stipulated by the funder

Prepare statistical and narrative reports as required

Ensure that workplace conduct and activities are in accordance with the Occupational Health & Safety Act

Participates in promoting a positive workplace culture through agency committee membership and departmental activities

Perform other duties as assigned

(Note: In-depth counseling of a social or psychological nature is not to be provided but rather referrals made to appropriate professionals)

Qualifications and Skills

Post-secondary education in Social Work, Mental Heath Services or related area of study

3+ years experience in the settlement sector working with newcomers, newcomer youth and immigrant-serving partners

Written and Oral fluency in English and proficiency in a second language, preferably Ukrainian, Dari/Farsi or Pashto

Current and up-to-date knowledge of Durham social service providers and social laws Demonstrates understanding of issues faced by marginalized populations we serve

Must have a high level of integrity and ability to work with confidential and sensitive information

Knowledge of and sensitivity to the multicultural communities

Knowledge of gender-based violence, anti-oppression principles and trauma-informed approaches

Ability to make presentations, conduct workshops and network with partners

Strong proficiency in the use of Microsoft Office and virtual platforms such as Zoom

Strong work ethic, integrity and ability to instill trust

Detail-oriented with demonstrated ability to keep accurate records, write reports and meet deadlines

Highly organized with strong time management skills and the ability to handle multiple projects concurrently and meet tight deadlines

Core Competencies

Valuing Diversity and Social Justice

Using an anti-oppression lens, supports and promotes an environment that holds opportunities for all, regardless of race, ancestry, colour, ethnic origin, citizenship, creed, religion, sex, sexual orientation, age, family status, or disability; fosters a climate of inclusion, where diverse thoughts are freely shared and integrated. Under social justice, all groups and individuals receive fair treatment and an equitable share of the benefits of society.

Culturally-Sensitive Recognizing, understanding, and applying attitudes and practices that are sensitive to and appropriate for people with diverse cultural socioeconomic and educational backgrounds, and persons of all ages, genders, health statuses, sexual orientations and abilities.

Advocacy Interventions such as speaking, writing, or acting in favour of a particular issue or cause, policy, or group of people. In the social services sector, advocacy is assumed to be in the public interest, whereas lobbying by a special interest group may or may not be in the public interest. Advocacy often aims to enhance the quality of life for disadvantaged groups such as individuals recently immigrating to Canada, persons with disabilities, the LGBT community, etc.

Community Participation

Procedures whereby members of a community participate directly in decision-making about developments that affect the community. It covers a spectrum of activities ranging from passive involvement in community life to intensive action-oriented participation in community development (including political initiatives and strategies).

Job-Specific Competencies

Client Service Orientation

Focus on understanding and meeting clients’ needs, makes extra effort to meet the needs of the client, and follows up on complaints/questions/requests.

Relationship Building and Partnering

Developing and maintaining positive relationships and partnerships. Builds relationships with clients by following through on commitments, respecting confidentiality, and demonstrating an interest in their specific challenges and needs.

Empathetic and Sensitive

Has a high degree of empathy and sensitivity to the needs of the clients, and ability to provide assistance to the clients with care and patience as necessary.

Interpersonal Understanding and Communication Skills

Desire/ability to understand others’ attitudes/interests/needs/feelings/nonverbal behavior, incorporating empathy, listening skills, and diagnostic understanding, understanding strengths/limitations of others. Communicates and interacts effectively with individuals and groups in the provision of professional services. Gives full attention to what other people are saying by being active listeners who value the opinions of their workers. Capable of using their communication skills to successfully gather information that they need. They are also people whom are trusted and can build relationships with others.

Presentation Skills

Effective in a variety of formal and informal presentation settings; commands attention and manages group process during the presentation; is cognizant of audience response and able to adapt content and style accordingly.

Ability to work in a team environment and independently

Has a strong capability to work in a team environment and support the separate functions that make a team, as well as work on individual tasks that support that overall program.

Community Knowledge

Ability to express vast knowledge of the Durham Community, as well as knowledge in social, government, and community services.

Additional Requirements

·        Ability to work flexible hours, including evenings, and occasionally on weekends (one Saturday per month)

·        Class G driver’s license and access to own reliable vehicle

·        Successful candidate must provide an acceptable vulnerable sector check and certificate demonstrating proof of full vaccination against COVID-19 prior to commencing employment

APPLICATION PROCESS: Applicants are requested to submit their resume and a cover letter stating salary expectations, while outlining their strengths, experience and aptitude to fulfill the position requirements.

Please submit applications to “Mental Health (Trauma-Informed) Settlement Worker” at: https://communitydevelopmentcouncildurha.easyapply.co

CDCD thanks all applicants for their interest; however, only those asked for additional information and/or selected for an interview will be contacted.

CDCD is committed to providing equal opportunity to all employees. We strive to create a diverse and inclusive workplace that represents the cultural mosaic of the Durham Region and the communities we serve. We recognize the value that comes from the different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver our mission.

CDCD is strongly committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others who may contribute to fostering innovative ideas and solutions.

As an employer, CDCD has a duty to accommodate potential candidates throughout the hiring process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005.


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