Please note: this opportunity is posted by Durham Region Unemployed Help Centre on behalf of the employer.
Station Safety Ambassador (PART-TIME) – External Talent Pool
Start Rate: (Non-negotiable): $28.30
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.
Our Customer Protective Services Operations Team is seeking various part time Station Safety Ambassadors who will serve as a brand ambassador for Metrolinx and is responsible for detecting and deterring disorder at Stations and protecting the safety and security of customers and employees in station parking lots, platforms and buildings within the regional transit system by providing a uniformed security and safety presence.
These roles will be responsible for serving customers with respect and dignity and creating an inclusive environment where all customers feel welcomed.
What will I be doing?
Enforce Metrolinx By-Laws on station property to the extent directed by management.
Ensure customer and employee safety on Metrolinx property by providing direct instruction to customers/public around platforms, parking lots and other areas to ensure their safety.
Provides the first level of emergency response assistance and provides first aid and/or assistance to passengers, employees, and train crews.
Provide security escort to Station staff during the opening and closing of stations (e.g., late evening lock ups, as required). May be required to operate doors, gates, elevators, escalators, and alarm systems.
Conducts safety and quality checks of assigned location including platforms, stairs, tunnels, elevators, escalators, and any associated equipment.
Observes and reports any safety or security deficiencies at assigned stations for rectification.
Logs and reports deficiencies and takes corrective action to ensure the safety and security of employees and customers.
May be required to the handling lost and found items, crowd control, searching of Metrolinx premises, equipment, or passenger vehicles, protecting site or evidence while waiting for Customer Protection Officers and/or emergency response services.
Conducts parking enforcement through parking patrols and issuing parking fines.
Assists with fare enforcement through occasional gate line inspections at stations or events.
Prepares related incident reports and secures, maintains, and presents evidence for prosecution in hearings or court, as required.
May be assigned Mobile Patrol where responsible for conducting multiple patrols of Metrolinx transit stations across the network.
Note: This is a unionized position. As such, specific home bases, locations, shifts, shift hours and/or days off are assigned based on seniority and may be changed due to operational needs. They may include weekends, evenings, split shifts & holidays.
What Skills and Qualifications Do I Need?
Completion of a community college diploma or certificate in the field of Law and Security, Social Services, customer relations, or the equivalent combination of education and experience related to law and security work and/or customer service.
Minimum one year experience involving law and security enforcement and/or customer service delivery in a customer-oriented environment and/or with a vulnerable population.
Ability to interpret and apply Metrolinx Bylaws and Provincial Offences Act.
Sound knowledge of vulnerable populations, social work, sociology, security investigations, loss prevention/control principles and techniques would be an asset.
Must have a valid Ontario Class “G” driver’s license and be able to meet the corporate standard for a good driving record.
Must have a Valid Level “C” First Aid, C.P.R. certificate and Mental Health First Aid Certification from the Mental Health Commission of Canada – Prior to start date.
Must be able to satisfy a Criminal records check for the purposes of obtaining Provincial Offence Officer status.
Must successfully complete environmental, safety and any other training required by corporate policy.
Must have personal means to travel for work from one work location to another in a reasonable timeframe, potentially spanning the entire Greater Golden Horseshoe area
This position involves long periods of standing, walking, stair climbing, and regularly opening heavy doors.
Must be prepared to work variable, elongated, and split shifts, which may include weekends and holidays.
Must be prepared to work on a 24-hour rotating shift basis, including weekends and holidays, and on some occasions alone.
Ability to work in all/extreme weather conditions.
Work also involves operational use of departmental vehicles.
Don’t Meet Every Requirement?
If you’re excited about working with Metrolinx but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities, including those who identify as Indigenous, Black, racialized, women, people with disabilities, and people with diverse gender identities, expressions and sexual orientations.
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know.
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided is misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.