Website Durham Region Unemployed Help Centre Durham Region Unemployed Help Centre

Durham Region Unemployed Help Centre

DRUHC recognizes the dignity and potential of each person. We offer an Employment culture where a positive attitude and commitment to continuous improvement are highly valued and considered the foundation of our decision making, work practices and success of the organization. We hope you will become a valuable and integral member of our team.


Provide guidance, counselling, information and referrals to unemployed and underemployed clients on all aspects of employment search and career planning.


Provide guidance, counselling, information and referrals to unemployed and underemployed clients on all aspects of employment search and career planning.
Working under the Employment Ontario – Employment Services (ES) Client Service Planning and Coordination (CSPC) component:
• determine which components of the Employment Service are appropriate;
• develop, monitor and adjust the Employment Service Plan;
• support client access to other EO Programs and to government and community services outside of EO.


• Determine each individual’s primary service need.
• Individuals’ employability dimensions (i.e. interpersonal skills, work history and educational attainments).
• Identify the activities, and supports that are most suited to the Client in achieving the desired outcome.
• Provide a rationale for all service decisions.
• Demonstrate that there are variations in the delivery and sequence of service components to clients.
• Make relevant and timely referrals to services outside of the Employment Service or Employment Ontario


• Assist with referral process and access to education, training or another service, if deemed appropriate.
• Ensure that the Clients’ Employment Service Plans are developed for the Client to allow for multiple components to be accessed simultaneously.
• Develop and record clear achievable goals.
• Identify steps to reach the goals and methods for monitoring progress.
• Demonstrate client’s evidence of personal ownership, (i.e. sign-off, record of discussions, use of self-assessment tools).
• Provide ongoing monitoring.
• Keep case notes and service plans updated on a regular basis.


Other Duties:
• Maintain current information on best job search strategies.
• Inform management of trends and client concerns.
• Compile individual statistical data for monthly meetings.
• Respond to “Ask a Counsellor” on website, as assigned.
• Assist with training new staff.
• Attend job fairs and community events as required.
• Attend staff meetings and record minutes on a rotating basis.
• Maintain confidentiality of service users and agency matters at all times.
• Perform other tasks as assigned by management.



Knowledge and/or training of:
• Human Rights Legislation, Labour Laws and Employment Equity Laws.
• Résumé writing and interviewing techniques.
• Job search techniques and career trends.
• Labour market trends – local, regional, provincial and national.


• Excellent written and oral communication skills.
• Strong interpersonal skills – listening, building rapport, supporting.
• Strong coaching skills – questioning, advising, motivating and encouraging.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and touch typing of minimum 45 wpm.


Ability to:
• Multi-task and work well under pressure.
• Work independently and with a team.
• Organize, prioritize, solve problems and adapt to change.
• Respond to difficult, challenging, or disruptive clients to alleviate or resolve issues.
• Demonstrate empathy towards individual client needs, wants and situations.


Minimum Qualifications:
• A bachelor’s degree in a related field, such as psychology, social services or education.
• Experience in employment counselling or related field.


How to Apply:
Please send your Resume and Cover Letter to by November 10, 2023.


The Durham Region Unemployed Help Centre encourages applications from members identified of the four designated groups: women, aboriginal peoples, persons with disabilities, and visible minorities. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), The Durham Region Unemployed Help Centre will provide accommodations to applicants with disabilities throughout the recruitment process. If you are contacted for an interview and require any accommodations, please notify us and we will work with you to meet your needs.
We wish to thank all applicants but only those selected for an interview will be contacted.

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Durham Region Unemployed Help Centre

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