Website N/A Durham Region Unemployed Help Centre



Please note: this opportunity is posted by Durham Region Unemployed Help Centre on behalf of the employer.


Main Responsibilities:

  • You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other employees
  • Receiving routine referral/intake information from funders and private-pay clients
  • Developing and coordinates service schedules while considering relevant factors
  • Informing workers of new assignments and changes to their schedules
  • Entering relevant information into the automated information system/database
  • Producing schedules and reports on regular basis, and on request of the Supervisor
  • Receiving and manage inbound telephone calls and email inquiries related to service
  • Performing other administrative duties
  • Other duties as required

Job Requirements:

  • Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required
  • Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel
  • Non-traditional hours, including evenings and weekends are required
  • Experience in the health care field an asset
  • A Clear background check, and proof of COVID 19 Vaccination

What We Offer:

  • Meaningful, fulfilling work, helping patients and their families behind the scenes
  • Supportive team environment and a great corporate culture
  • Paid orientation and comprehensive training and onboarding
  • Access to group discounts, including exclusive discounts from various retailers
  • Total rewards program which includes health & dental benefits
  • An Employee Assistance Program (EAP) for you and your family members
  • Opportunities for continuing education and training
  • Hands on mentoring and leadership support
  • Opportunities to volunteer in countries with limited access to healthcare services

Ideal Candidate for this Role:

  • A strong desire and commitment to making a difference in the lives of their patients
  • Exceptional interpersonal and customer service skills
  • Ability to work both independently and as part of a team
  • A strong attention to detail and the ability to learn new systems and databases
  • Effective verbal and written communication skills
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