• Part Time
  • Oshawa

Website Durham Region Unemployed Help Centre Durham Region Unemployed Help Centre

Durham Region Unemployed Help Centre

Advanced Level Cellular Phone Technician

Location: Oshawa

Number of positions: 1

Work Hours: TBD (part time to be determined by work load/demand)

Pay: TBD (subject to experience)

Number of Years of Previous Experience Required:  1 year preferred

Own Transportation Required: No

Start Date: ASAP

Main Responsibilities:

·        Resolve customer issues by troubleshooting and repairing their electronic devices

·        Repair electronic devices as they are entered in the queue.

·        Ensure work order is added in Click-Up then communicate with front desk staff on progress of repair tickets.

·        Intake arriving stock and organize as needed.

·         Maintain professional demeanor at work and tidy working space.

·        Deliver world-class customer service.

·        Be responsible for inventory management.

Job Requirements:

·        Knowledge of iPhones, Samsung, and other smartphone repair techniques.

·        Ability to perform micro-soldering repairs.

·        Ability to diagnose device issues and perform complex board level troubleshooting.

Describe the Ideal Candidate for this Role:

·        A love for people and the devices that enrich their lives

·        One or more years of customer service

·        A willingness to learn and leverage sales resources

·        Reliable and flexible when it comes to dealing with difficult situations

·        The ability to quickly adapt to an ever-changing environment

·        Ability to work a flexible retail schedule

·        6 months + experience with product service support or electronics troubleshooting

·        Knowledge of mobile devices and operating systems

·        Strong oral and written communication skills

·        Strong teamwork and collaboration skills

Company Culture: 

We’ve been providing software upgrading, phone unlocking, and screen repair services for over eight years. We offer sales of new, used, and refurbished phones and accessories. Our commitment to customer satisfaction has ensured return clientele, positive feedback, and referrals.

In addition to new phones, a major part of our business is selling A plus graded phones which are as brand new as a freshly unboxed phone. Our certified graded phones are of the highest quality.


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