Durham Region Unemployed Help Centre

Bilingual Customer Service Tech – French/English

Location: Pickering

Number of positions: 1 Full Time Permanent Position

Work Hours: 9-5 Mon-Friday

Pay: $18-21 per hour

Benefits (Yes/No?): No

Own Transportation Required? Yes

Education Required:

Strong language/written skills in both French and English (Bilingual is a must and will be tested)

Certificates Required:

·       Knowledge in QuickBooks on-line is a plus!

·       Previous basic Service Technician experience considered an asset

·       Experience in the basic use of diagnostic tools considered an asset

·       Familiarity with on-line sales platforms considered an asset.

Number of Years of Previous Experience Required: 1+

Own Transportation Required: Yes

Start Date: Immediately

Main Responsibilities:

·       Handling and resolving inquiries both in French and English on the phone, via email and fax from end users and retail clients on general inquires, technical information requests, quality, and how-to issues.

·       The day-to-day administration of orders, warranty claim processing, general warranty administration and the sales order and invoice processing associated.

·       Picking, packing, and shipping parts to our clients.

·       Processing debit and credit card transitions using POS system.

·       Arranging shipments via FedEx and Canada Post.

·       Conducting any necessary troubleshooting, and parts harvesting.

·       Fulfilling orders online through Amazon & eBay.

·       Checking general voice mail box daily and call backs

·       General administrative duties and warehouse duties as required.

Job Requirements:

·       Fluently bi-lingual English/French both written and spoken.

·       Experience in a customer service role.

·       A strong technical aptitude and a knack for solving problems.

·       Familiarity with power tools.

·       Computer competency (MS Office)

·       Flexible & dependable

·       Can do attitude

·       A willingness to learn new information on an on-going basis.



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