• Part Time
  • Pickering
  • September 26, 2022

Website Pickering Public Library

Are you passionate about serving and empowering the community? Do you value building positive experiences for library clients? Do you strive to be part of a team that creates belonging and inclusion within the library? Then this role is for you!
Libraries are about people. Serving our community is at the heart of what we do. Pickering Public Library has a job opening for a Client Experience Associate (CEA) – Casual.



Provides information, technology and borrower services for staff replacement coverage on a casual, as needed basis. Working collaboratively, creates a welcoming client-centred experience through the delivery of responsive information services at all branches. In all interactions, provides proactive and excellent client service to ensure client satisfaction. Roves throughout the library seeking opportunities to provide comprehensive service to all clients. May occasionally be required to assist with conducting programs upon request.


For Info Tech shifts: Assigned shifts to provide comprehensive information, advisory services, and technical support to clients at the appropriate Info Tech rate.

For Borrower Services shifts: Will be assigned shifts to perform Borrower Services tasks. This includes providing basic info services in alignment with the Borrower Services shift rate.


Note: Job holders are not bargaining unit members but are required to pay union dues.


Salary: Based on assigned casual shift.

·         $27.71/hour for assigned Info Tech shifts

·         $23.39/hour for assigned Borrower Services shifts

Hours: ~20 hours per week (hours not guaranteed)
Hybrid work arrangement possible in accordance with the Library’s Telework Policy.


The successful applicant:

  • Provides client service excellence at all service points including Borrower Services and Information Technology service points.
  • Identifies and redirects requests to designated staff as appropriate.
  • Promotes, advises, and assists library clients and staff in the selection and use of Pickering Public Library’s collections and services. This role also provides direct in-house services to clients based on scheduled public service team needs any day of the week.
  • Diagnoses and troubleshoots library related hardware and software, technology devices and connectivity issues for staff and clients.
  • Performs borrower services duties as assigned.
  • Performs routine visual merchandising tasks using establish guidelines in support of client experience goals.
  • Stays current with developments and emerging trends within the field and the community as it applies to enhancement of services in support of the library as a learning organization.
  • Demonstrates and maintains the required level of technical proficiency.
  • May provide instructions to new and more junior employees.
  • May be required to prepare and conduct storytimes and other events as directed.
  • May conduct library tours and class visits as directed.
  • May assist with collection maintenance, for example weeding collections.
  • Prepares statistics and reports as required.
  • Other duties consistent with job responsibilities.

Applicants must have:

  • Completion of a College Diploma.
  • 9 months related experience.
  • Strong technology skills and aptitude for troubleshooting personal electronic devices and computer hardware and software.
  • Availability to work various shifts throughout the week on short notice.


Candidates will be scheduled to work varying shifts including days, evenings, and weekends at any location within the library system.


We thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted. A satisfactory vulnerable sector/Criminal Records Check VSC (blue form) is required for most jobs at the library. Please note that job offers will only be made upon successful completion of all background checks.


All employees are governed by the Library’s Mandatory Vaccination Policy which requires full vaccination against COVID-19 for all employees. Further information regarding the vaccination policy can be obtained from the Library.


Please quote Job ID #E-20 and email your cover letter and resume to: hr@pickering.ca


Closing date for applications: September 26, 2022 by 12 noon.


Planned starting date: October 11, 2022

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